Onsite Service



Maintenance and Support

The Technochem Group offers its customers a range of extended maintenance and technical support services during warranty and post-warranty periods. Technochem Group's commitment to its customers thus continues after its products are delivered and installed, by working with its clients, and providing continuous quality assistance at all times to help them operate its products safely and efficiently. Its dedicated team of trained experts provides required maintenance and support services, which are critical to keeping water management systems running and realizing their full benefits by being more productive and effective. Technochem provides experienced service professionals, trained and certified by experienced training teams, and flexible service level options designed to meet clients' specific business needs in order to save them time and money. By using Technochem's maintenance and support services, utilities and water companies can reduce support costs and ease the burden on in-house support groups.

Technochem offers a comprehensive range of service packages to meet a customer's unique needs and budget requirements.


Professional Training

Technochem Group offers professional customer training services aimed at running water management systems efficiently and exploiting their full potential.

Technochem's analysts, professional trainers and consultants will train a customer's staff to make its business operate at peak efficiency. The training services are specifically designed to build and advance knowledge and skills needed for day-to-day operation, while improving overall water metering management capabilities and saving money.

Our training experts can help staff learn how to:

  • Effectively operate the system
  • Maximize the system's benefits
  • Reduce more NRW (non-revenue water)
  • Plan alerts wisely
  • Use Arad's advanced algorithms effectively
  • Create their own DMA/DMZ (District Metering Area/ Data Metering Zone)

Technochem offers individually tailored training solutions that meet the specific needs of utilities and waterworks companies in order to achieve the highest return on training investment.


IT Services

Technochem Group helps its customers focus on their MDM (Meter Data Management) application rather than their infrastructure. Technochem's MDM system is web-based, hosted on Technochem's secured private cloud, and offered with the SaaS (Software as a Service) model. Using Arad's cloud SaaS model enables utilities to lower their costs by paying only for what they use, enjoy seamless and painless upgrades in functionality, and integrate easily with existing data and systems.

With hundreds of sites connected, Technochem has the experience in maintaining a global, redundant and resilient infrastructure. Technochem's services offer the following benefits:

  • Easy to use>
  • Flexible
  • Cost effective
  • Reliable
  • Scalable and high performing
  • Secure

Technochem's IT services are aimed at bringing its clients greater value and help them gain a competitive advantage. The risk of system downtime is a risk to revenues, reputation and relationship with clients. It is therefore Technochem's priority to improve its clients' IT systems' availability and assure that they work efficiently.


Site Analysis

Setting up an AMI (Advanced Metering Infrastructure) for a fixed based water metering system is not an easy task. The communication equipment must be placed in the optimal configuration in order to assure best system performance.

Technochem's team of experts will:

  • Investigate location of water meters
  • Examine physical constraints
  • Analyze environmental parameters
  • Identify special needs and characteristics
  • Initiate a comprehensive plan and make recommendations

Technochem's professionals use the best, most sophisticated electronic equipment to determine the best AMI configuration on a specific site. Based on its vast experience in assessing the requirements of organizations in need of accurate and reliable water measurement solutions and services, Arad experts are able to provide a detailed work plan that is specifically tailored to the needs and budget of the organization.


Test Bench Services

1) Portable Testing Bench
The PTB is all lightweight portable unit system for field testing of ½", ¾" and 1" meters. It includes a test meter with control valve. Fittings and pressure gauge. Meter testing is performed without removing the meter from the supply line. Connections the meter to the PTB is made by using connections located on the exterior of the case.
2) Water Meter Calibration and Testing Center.
A complete / comprehensive solution for testing and calibration of domestic, industrial and bulk water meters.


Customercare

Technochem Group has two innovative applications that allow consumers to receive full information regarding their own water consumption through the Web and their cell phones.